Lowe's Informative - That's not us - Surface Source flooring
This is ANOTHER letter that I have sent to Lowe's. This has been going on for years...
I am now on a hunt to put this information out on every site that I can find. If anyone out there knows the answer, please feel free to let me know. MY number is listed at the bottom of this letter.
To Whom It May Concern,
My name is Susan with Surface Source Design Center
in Belton TX. We are a CABINETRY/COUNTER-TOP store, in business
for the past 14 years. We are not a manufacturer of ---> ANY <---
type of flooring. I have requested several times that we be removed
from your contact list for all products that you vend for Surface Source
Many of your customers are calling weekly, saying that they got
the number from their local Lowe's. Most are upset when we patiently
explain that we are not that Surface Source and we've even had the
BBB contact us, again we patiently explained that we were NOT that
Is there a phone number that we can give your customer's happy
or not, that will help them locate that extra box of flooring, or lodge
their complaints, or ask technical questions??
Our staff normally refers all inquiry's back to Lowe's, but, those
same customers are calling back, claiming that *Lowe's* gave them
our number again....
Please assist me on this quest to better serve, your, Lowe's customer's.
Thank you for your time,
Surface Source Design Center