Sears Home improvement Complaint - Furnace service
HARTFORD, CONNECTICUT -- Beware, do not buy from Sears Home improvement. Outside of their high pressure sales process, everything is subcontracted to incompetent contractors, there is no accountability.
We purchased a new furnace from Sears in January 09, after several month it was leaking oil, we called and waited over a month for someone to get a part. a new contractor came and said the first didn't install it properly. But what really got me was the lies I was told about Maintenance.
I am actually writing to complain about my annual cleaning which the sales guys insured me was part of my 5 year warranty and I would’t need a service contract from the Oil Company. This of course was a lie. It should have been obvious because I learned Sears doesn’t have emergency service. So I do need a contract.
I scheduled the service and was told that the filter is not included and would cost me $60. Ridiculous for a filter. Anyway the technician came and in 5 minutes was ready to leave. He asked my wife for the $60. Which she gave him and asked for a receipt. He said they don’t provide receipts, which she thought was strange.
A couple of month later our furnace stopped working, I called Sears and was told they couldn't’t come for a week. This is the winter in New England; WE could not wait a week without heat. My oil company came and of course the filter clogged and had never been changed since installation. I had tried to complain but never heard from anyone.
I gave up, but it is ridiculous to blemish the Sears name so easily. Dump the home improvement business if you can’t sub it properly.
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