Verizon Wireless Complaint - Wants me to get a refurb
In early May I purchased a Samsung Charge 4G phone from the local Verizon Store. I left to go out of town and immediately realized that there was a problem with the phone. I called the store and was referred to customer service. I contacted customer service and they led me through a series of things to do including removing the battery, resetting the phone to the factory settings etc. The phone has continued to give me problems, I can get a call or make a call and I can hear the other party but they cannot hear me, so I have to remove the battery, let it stay out a minute, put the battery back in and it works, for about a week, then the same thing all over again. I have made numerous calls to Verizon customer service to no avail, they all try the same things with the same results. So now they offer me a refurbished phone. Now I paid $300 for this phone and do not want to get a phone that someone else has had problems with and returned. I paid for a new phone and want a new phone. I have had this problem before and had to exchange the phone three times before I got a phone which functioned properly. The company says, its the policy, you can get a refurb or purchase another phone for $549. So I guess I will stick with removing the battery every few days until my contract run out and then try another carrier. I do think that Verizon has the best network, but their policy of customer service stinks.
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