Home Depot/Expo Complaint - Is convenience of HomeDepot or Expo worth a future trouble?
PARAMUS, NEW JERSEY -- I have purchased omega kitchen cabinets from home Expo, Paramus, NJ, worth of 11,500$, spent most of my savings hoping to enjoy the beautiful cabinetry.
Cabinets arrived 90% damaged. Home Expo gave me a very hard time to replace damaged cabinets. My pantry that arrived damaged never got repaired and still at the store, same situation with 27 inch cabinet. After 2 months (!!!) the replacements arrived! (pls notes not all of them), but damaged again!
At this point I ask for a total refund, after a long wait, district manager refused to give the money back. Then I tried to get new replacements, but now the company saying that "no one could quarantine me any time frame". Meaning replacements could take another 2 months or even longer.
Today July 8,2005 I had a meeting with two assistant managers Steve and Orrin they were agreed to pick up damaged cabinets, but immediately started telling me that they will send a person who will be will determining what have to be replaced what not. In real life it means if this person decided that cabinet look "ok" even do for a normal person it will look damaged and could not be used, this cabinets will not get replaced.
At this point I'm very frustrated and upset, but i know that it is exactly home Expo's goal to make give up.
Only now I have realized that as soon as this company got my money I was out of the picture. I don’t exist for them as a costumer any more. And believe you me no one is trying to resolve this issue in a reasonable time manner.
Store manager Fran I was dealing with got fired not long ago. Till this day store have no manager: everything is a mess. Two assistant managers have no knowledge of what is going on themselves and more than that no authority to make any decision.
In a mean time a recent interview with CEO of home Expo Mr. bob nardelli clearly showing how proud he is of the company, braving himself of becoming rich everyday. Yes it is no doubt that he is becoming rich.
Does he know what is really happening in his stores? Answer is "yes" he do, but the truth is he does not care, his goal is to get people to his store to spent savings of our life’s and if any problem occurred you are in your own.
You could ask “wait a second, but isn't that true that his company have a big costumer resolution center in Atlanta with the costumer service support and legal department?"Yes it is true. I have contacted them all.
Outcome is zero. Costumer service is listening to my problem apologizing for inconvenience, promising to get back with the result in a day or two. But no one really do.
Legal department: I have written a letter, but no one got back to me either. And never will.
Is it obvious that bob nardelli created those departments not to help costumers, but to protect himself from them?
Remember the add on a TV "we can do it, we can help!" with a nice smiley clean looking guy at the Home Depo store? Now when i see it i would like to rephrase it:" yes, we can spend your money, but after that we can not help!"
I would like to warn a people, pls think before you spent your money with this store.
Is convenience of Home Depo or Expo worth a future trouble?
Would you like to step in into my shoes and say “goodbye” to 11,500$?