RK Chevrolet Complaint - My Durango
VIRGINIA BEACH, VIRGINIA -- I bought a 99' Durango from RK Vhevrolet around the month of April this year. After purchasing it I was told I had to pick another vehicle because the bank didnt want to finance me. They said the reason that they wouldnt fiance me was because the SUV had 81,000+ miles on it and the bank didnt feel safe thinking it was going to break down. I worked with the agent in charge of financing and I was able to keep the Durango. So after all the problems with getting the SUV I thought things were fine. About a month after i discovered that the passenger side front tire was going bald on the inside part of the tire. I took it to a garage after i purchased new tires for the SUV not 3 months after getting it. I went to a garage to get the tires aligned to eliminate the problem. The service person at the garage told me that the inner tie rod ends were no good and needed to be replaced. Again this is only 3 months after purchasing the vehicle. This told me that the parts were bad to begin with when I purchased it. I then went to RK chevrolet and asked if they were going to take care of the problem because the SUV was only purchased 3 months prior. They told me no and that I would have to pay to get it fixed there. After hearing the reputation of the company after buying the SUV I knew I didnt want them to fix it, So I told them I was gong to go someplace else to get it done. I then went and purchased the parts I needed for about 1/2 the cost RK told me and was told it would only cost me $150 to fix the problem which is under 1/2 the price RK told me it was going to be. I strongly suggest to anybody who asks me about where to go to get a new vehicle not to go to RK Chevrolet because they will screw you around and try to put you in something that you dont want just to try to make a bigger commission. Finally I feel that they dont care about the customer and once theyt make a sale thats the ends of it.
U.S. Army Specalist
Aaron P. Choquette