Sprint Complaint - STAY AWAY FROM SPRINT - PLEASE!!!
If you are looking to change/start service with a different carrier, STAY AWAY FROM SPRINT. In a word, they are HORRIBLE.
I am a four (4) year customer of mobile broadband service. In that four years Sprint has be substandard -really pathetic - on every single issue. Here is a short summary.
I contracted for mobile broadband on a 2 year agreement. At the end of the 2 years my equipment stopped working. I took the card to my local Sprint office - who informed me that they could not repair it, they had no replacement for it - and, if I wanted to continue my service, I would have to buy a new card. I did so.
Fast-forward 1 1/2 years - I receive a billing statement in the mail with an amount 4 times my normal bill. I call Sprint customer service - and am informed that my unlimited plan had been changed to a capped usage plan - without signature or agreement - when I bought the new equipment.
The representative told me he would remove the charges and this would never happen again. 2 months later it did.
I virtually never use my broadband account. I have DSL at work - and use this, instead. I remove the card from the computer when I am not using it - and no one else uses my card. Yet, somehow, I exceed the "generous" cap that Sprint provides.
I terminated service. Sprint is charging me a $100 early termination fee. No contract - no agreement, yet a $100 termination fee.
Please do not make the same mistake I did. Stay FAR away from this company.