Time Warner Cable Complaint - Time Warner Cable's Bait & Switch
SANTA MONICA, CALIFORNIA -- Customer Care Advocate, TWC Corporate Office, Executive Assistant to the Office of the President and a TW Supervisor refused to honor the bundled package deal a TW representative offered me for $140/mo. Initially, these TW agents told me that the $140/mo deal would be easy to verify since TW records ALL telephone conversations. They also said that it was IMPOSSIBLE to lose or destroy those recorded conversations and they would listen to the recording and, if I were right, adjust my bill accordingly. I said, great, then I have nothing to worry about since the recording will certainly corroborate my story! Almost three weeks later, they told me that they could not locate the operative recording of my conversation with the agent who made the bundled package deal for $140/MO; and, since they could not locate the recording, I was responsible for paying $279/month!! But, you said it was impossible to lose or destroy the recordings! They did not care! In addition, TW continues to bill me for four DVRs when I only have three! At all times, Time Warner & its agents and representatives acted dishonestly and unlawfuly in their dealings with me.
Not only is TW guilty of this bait and switch but also violations of the RICO Act (along with a host of other violations of law).