Home Depot Complaint - Home Depot Water Heater Install (Sub Contractor)
KIRKLAND, WA -- So I was quoted $679 for the installation on my hot water heater, which seemed high, but the company was offering a 12 month no interest if charged on their credit card deal, and since finances are kind of tight right now, it seemed worth it.
My house is a 1935 home, and is admittedly not up to code on a lot of stuff. It still has galvanized pipes and most of the repair and installation work prior to me, looks to be DIY.
I would have installed this myself as well, but I am terrified of wiring, and since the water heater had to be wired in, I decided to avoid an electrical shock or fire and have it done professionally.
So the quote was $679 - when they left they ended up charging me $1379. I thought WOW! My house must have really sucked, until I started looking at what I got charged for and how much. The drip pan they "installed" cost me $59. When I looked it up on the internet, it costs $22 max to purchase, and the installation on that is ... sit the heater in the pan.
Everything on the list and the charges they added were 3X cost of the item. I was charged $80 separately for earthquake straps on my heater - every plumber I have talked to afterwards tells me that is something that should have been included with the installation and original quote.
Wonder why I contacted plumbers afterwards? Well I went to take a nice hot shower to wash the stress of paying twice what I thought I was going to pay for the heater, and found out the hot water is not going to my bath tub, which is located 5 feet away from my hot water heater. I called the installation company to ask them to come and fix the issue, and they said since I signed the job complete and in the completion signature there is a block saying that if I have galvanized pipes they are not responsible for their installation to work, I am out of luck and to call a plumber to fix their installation and flush my pipes.
So what I learned was this: Home Depot's sub contractors just suck. Their no interest deal sounds awesome, until you are paying double. Also I learned, don't sign papers until YOU test the item, not just take the word of the installation guy.
The sub contractor for this was: Fast Water Heater Company (Kirkland, WA).