Greyhound Complaint - Complete Lack of Concern For Passengers
My daughter stood out in the rain in New York City with many other passengers waiting for a Greyhound Bus that never arrived. The pick-up time was eight o’clock at night and she arrived at seven. She was finally forced to leave at eleven thirty because the other passengers left and she was alone on the street. The pick-up location has no enclosed shelter just full exposure to the weather and everyone was caught in a rain storm. She tried contacting Greyhound through different numbers to determine if the bus was in an accident. Greyhound has no numbers to tell passengers if one of their buses is going to arrive or not. They have plenty of phone numbers when it comes to services that require payment from you. The bus drivers that maintain these routes should at the very least be given phone numbers of designated passengers to let them know the bus will not arrive. Clearly Greyhound is not interested in
putting their passengers first. My daughter has very little time off of work to visit her family. Rescheduling is very difficult at best. From what I understand there is no cash refund on her bus ticket.
Greyhound gets what they want and my daughter gets nothing, another indication of profits over people.
My friends and family want to know what happen to the bus and why you have poor passenger communication. Based on other complaints I have read you appear to be a company that has very poor customer relations.
I want my daughter to have a cash refund so she can reschedule a home visit in the future from a transportation service of her choice.
The following information is about her pick-up location and reference number on her ticket. I want this matter investigated.
I will be filing my complaint to other websites so potential passengers can be warned ahead of time of you total lack of regard for your passengers.
Bus Ticket Reference:
Bus Pick-up Location:
N. W. Corner of 34 St. & 8th Ave.
New York Penn Station, NY 12550