Alitalia Complaint - ALITALIA- A REAL DISASTER
TORONTO, IDAHO -- This airline is heading for surefire closure unless they completely revamp their ill staff:
I had a documented confirmed reservation from Toronto-Milan-Bombay with special meal request for 3 of us.
But to my astonishment at the time of Check-in the counter clerk told me,( even without looking at the ticket or confirmation on computer) that my ticket is valid only if I pay 255 CAN$ and asked me to go to ticketing counter with my 2 kids and baggage. All the counters were supervised by very bored predominantly frustrated staff looking forward to their retirements.
I wanted to know the reason for asking excess charges sought for confirmation. Rude and arrogant staff of Alitalia gave no response to my simple question & said if I want to fly then I pay or she will leave the counter and go. I paid 255$ since I had no option and that lady was not interested to talk.
After paying I went to check-in where I was told that my special meal is not confirmed though I had a computer print out from travel agent. I asked counter clerk to call their manager to clarify. An old aged man who was rudest of all, supposedly manager,said he cannot do anything since his system do not speak any thing and also he cannot make any alernative arrangement for vegetarian. His claim was that any documented evidence from travel agent is not genuine and hence invalid.
Any way I had to starve onboard without food upto Milan and kids remained on biscuits I carried.If Alitalia crew/staff was little professional, then could have made arrangement when we checked in 2 hours before. When asked for complaint form it was refused and crew forcibly kept plates with meat which was out of question to be accepted being vegetarian.
However onward journey from Milan to Bombay was little better with okay crew and proper food and service.
I heard couple of times before travelling about Alitalia which is on verge of winding up and bankruptcy.
I have decided never to fly this Airline again.
Staff/crew are mostly ill-trained with attitude problem with zero customer service. Arrogancy, harsh and unfriendly attitude seems to be way of their culture.They have no respect for the customers, young or elder.
Top of all Toronto Alitalia's old aged manager(?) looking for sweet retirement who is frustrated and only means a extra cut of money on the name of confirmation of reservation to save the Airline with bankruptcy and debts heading for tough competition with Aeroflot and Air India.
Keep Alitalia far from your travel ideas.Service onboard is not poor - it's almost non existent. Flight attendants are pathetic and unconcerned about their work. Service is not a word for Alitalia.If you ask for something you can hear them making fun of you with the rest of the crew. They strike once a month for extra incentives so that you are in trouble and cannot fly. They gather in the back of the plane to chat instead of doing their work. I don't know if this is an Italian thing but generally the crew had no manners and spoke to you as though you were a burden on them.