Priceline.com Complaint - Do not be deceived by FREE STAY advertising by Priceline
I booked a 9 day Baltic cruise with Priceline in mid May on the assurance from their sales representative that they would provide two free nights free hotel stay at the port of embarkation. Further here is their website advertisement:
FREE HOTEL STAY – UP TO 5 NIGHTS!
It's like 2 Trips for the Price of 1: We'll give you a Priceline Hotel Bonus Cash coupon valid toward up to 5 nights wherever Priceline hotels are located. Extend your cruise vacation by relaxing in the departure port city before or after sailing. Or, make it two separate trips by enjoying your hotel stay some other time. Thousands of voyages qualify on the world's top 21 fleets - you simply won't find a better deal on cruises.
After booking the cruise they send me a voucher for $ 140 for two nights (Priceline’s fees for booking were over $ 60 making the voucher worth only $ 80 or less) and a link to book a hotel. When I tried to book a hotel in Copenhagen, nothing was to be had even for $ 100 a night. On appealing to Priceline they informed me that Copenhagen had no hotels for voucher booking and I should try to book the hotels some other time at some other place
Priceline’s whole approach to their “FREE STAY” is disingenuous and misleading. If they are providing $ 70 per night voucher for hotel stays they should say so. Only when the tour is booked do they inform their customers (victims) of what the ‘free stay’ means.
What can be done to stop this sort of disingenuous and deceptive advertising by Priceline?