Target Portrait Studio Pasadena, California Complaint - Don't Go There
PASADENA, CALIFORNIA -- Don't go there! I had the most unprofessional experience with the photographer, Erika at the Target photo Studio in Pasadena, California. Her manager was Melissa. We didn't even get our photos taken, that was how bad our experience was. Don't go there!
I made an appointment today at 4pm for a portrait of my 2 kids--ages 4 and 6. We arrived a few minutes late, but the group in front also arrived late at 3:40pm It was a large group of 6 people with dress changes so we waited pass 4:35pm. My 4 year old son was hungry and I asked the receptionist Virginia how much longer we needed to wait and she said 10 minutes so we left to get something to eat. When we returned 10 minutes later, Erika decided to let the 4:30pm appointment go ahead of us. She was rude and closed the studio door on us. I am very upset because everyone was late; but we waited more than half an hour to be told we would have to go after the group behind us that was late also. She didn't need to make my kids wait for half an hour, be hungry, and upset in order to tell them to wait even longer when it should be their turn. Worst, even if we were on time, the group ahead of us didn't finish until 4:35pm--35 minutes past our appointment. Even the receptionist, Virginia supported us and apologized---"I feel so bad."
We wasted more than one hour of our precious afternoon driving to Target, waiting, getting upset, and coming home with nothing. This was a horrible experience for us and we will never return or recommend Target Studios to any of our friends, families, co-workers and neighbors.
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