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Cedar City Utah Dairy Queen Complaint - Horrible Employee

Review by Consumer on 2011-08-21
CEDAR CITY, UTAH -- Went to the Dairy Queen in Cedar City Utah and a girl with a short shoulder length hair was being rude to the down syndrome lobby girl that worked there. She kept telling her to shut up and quit talking to customers, I though that was ridiculous. She should not be employed their. I hope she loses her job or I won't be back.
Comments:9 Replies - Latest reply on 2011-08-21
Posted by trmn8r on 2011-08-21:
Personally, I think it would be ridicuolous to fire someone based on this complaint alone.

Hopefully, they will be able to figure out who the woman with the hair is, and take appropriate steps to investigate your claim. If she is interacting inappropriately with coworkers, they should take the appropriate steps.

If this woman was encouraging the lobby person to not disturb guests, then perhaps she needs to be educated in a more polite way to do it.
Posted by madconsumer on 2011-08-21:
how terrible!! hope she learns her lesson on treating people with dignity and respect.

was the girl in the lobby okay? did she appear to be upset?
Posted by Skye on 2011-08-21:
That's awful. Some people are just evil.

Did you tell management about what you had just witnessed? A situation like this, needs to be brought to the attention of management.
Posted by Anonymous on 2011-08-21:
I have found over the years that people with down syndrome really like people, are super affectionate, like to hug a lot and love to talk to anyone. If I was there I would have told the employee to shut her big mouth and given the down syndrome worker a huge hug just to piss her off.

Small world, we have stopped at this DQ on our way back from Montana and points north. Never had a bad situation though.
Posted by Venice09 on 2011-08-21:
My supermarket hires people with Down syndrome and, as Old Timer said, they are very friendly and affectionate. However, sometimes they do need to be reminded to be a little less (how can I put this?).. 'involved' with the customers. Most customers are very supportive, but there will always be people who are a little uncomfortable.

I'm not defending the DQ employee, but maybe she was trying to remind the Down syndrome employee to be a little less talkative. Her words could have been better chosen though.
Posted by Skye on 2011-08-21:
The employee sounds like a bully.
Posted by Venice09 on 2011-08-21:
I know it sounds that way, Skye, but I have seen how cashiers have to speak to the baggers with Down syndrome. There's a right way and a wrong way to handle it. The DQ employee did it the wrong way.

Not everyone with Down syndrome is the same. Some need more assistance than others. Not much different from all people.
Posted by Skye on 2011-08-21:
We have a young man, who has Downs, at the King Sooper's we shop at (Venice, I still call them King Kullen all the time by accident!), and he does not talk to anyone, nor make eye contact. He bags the groceries, and I notice when I thank him for bagging, it makes him uncomfortable. Everyone is different.

I think this employee needs some lessons in tact. Telling someone to shut up is insulting, as well as improper, especially in front of customers. It makes me wonder what she does to him, when nobody is around.
Posted by Venice09 on 2011-08-21:
Yes, some people with Down are quiet and uncomfortable making eye contact. They just do their job. Either way, it's fine with me.

The DQ employee might treat everyone that way. Some people really shouldn't work in retail at all.

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