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Office Max Informative - READ before you SHOP at OfficeMax - Maxperks / Maxassurance
Maxperks / Maxassurance
I have first hand knowledge of the sales tactics. I spent 2 months there and have several friends who work there now. You are trained to sell, no matter what. The manager repeats over and over "expectations" and gives daily quota's to hit.
Maxassurance is the number one priority. You have to hit 3% of your sales. Every computer, printer, shredder, and camera. They even sell them on backpacks. The Maxassurance program is owned by OFFICEMAX. They look for loopholes to NOT cover things. Think about it, they sell it and don't want you to use it. IT's not worth it! Even associates have been denied coverage.
It is so High pressure that you feel guilty selling stuff to people who really can't afford the insurance.
The furniture Insurance is the worst, it covers nothing really. The chair insurance is a joke. It only covers wheels. The mechanism is not covered, which is what usually breaks first.
MAXPERKS- It really isn't what it seems. If you recycle you have to make qualifying purchases to reap your rewards. So read the fine print.
SALES- by they way, as it has been mentioned early, the associates are required to greet you very fast, and take you to the item and place it in your hand. Then they are expected to talk to you, get your name, find out what you are working on, and offer all the items you may need. At times it is very intrusive. It makes it so you can't just shop.
There are other choices, pick a better one....
Maxassurance is the number one priority. You have to hit 3% of your sales. Every computer, printer, shredder, and camera. They even sell them on backpacks. The Maxassurance program is owned by OFFICEMAX. They look for loopholes to NOT cover things. Think about it, they sell it and don't want you to use it. IT's not worth it! Even associates have been denied coverage.
It is so High pressure that you feel guilty selling stuff to people who really can't afford the insurance.
The furniture Insurance is the worst, it covers nothing really. The chair insurance is a joke. It only covers wheels. The mechanism is not covered, which is what usually breaks first.
MAXPERKS- It really isn't what it seems. If you recycle you have to make qualifying purchases to reap your rewards. So read the fine print.
SALES- by they way, as it has been mentioned early, the associates are required to greet you very fast, and take you to the item and place it in your hand. Then they are expected to talk to you, get your name, find out what you are working on, and offer all the items you may need. At times it is very intrusive. It makes it so you can't just shop.
There are other choices, pick a better one....
Comments:
Posted by Skye on 2011-08-21:
Sounds like a business trying to make money. That's the goal, sell sell sell and sell more. Tell the customer anything to seal the deal.
No matter what, you should ALWAYS read the fine print.
No matter what, you should ALWAYS read the fine print.
Posted by trmn8r on 2011-08-21:
It has gotten to be like this in a lot of places. As a customer you have to have a thick skin and be ready to be rude or whatever it takes to escape and get the .(#)% out of there.
Posted by Skye on 2011-08-21:
Just say no thank you. Works for me. I refuse to allow anyone to force me into buying something I don't need or want. And if they continue to bother me, I tell them to stop and please let me shop in peace, or I'll go elsewhere. I'm polite but firm. As they say, don't mistake my kindness for weakness. I know they are trying to make a sale to reach quota's, but I also know they cannot force a customer to do anything.
It takes thick skin and a body guard for some people trm.
It takes thick skin and a body guard for some people trm.
Posted by SteveWiginowski on 2011-08-22:
The thing about the sales makes sense. If I am going to a place, I would like to make one trip instead of multiple trips. When I worked at Toy's R Us, upselling may have felt wrong, but it made sense.
Someone is buying a bike, I would then suggest they buy a helmet, pads, a light, and things like that. Customers don't often think about those secondary items that they may want/need when making a purchase.
If I were at OfficeMax buying a printer, I wouldn't think about buying paper, extra ink, or anything like that initially.
Someone is buying a bike, I would then suggest they buy a helmet, pads, a light, and things like that. Customers don't often think about those secondary items that they may want/need when making a purchase.
If I were at OfficeMax buying a printer, I wouldn't think about buying paper, extra ink, or anything like that initially.
Posted by jabooty on 2011-11-22:
I agree with this review for the most part. It is a high-pressure situation for associates. I was on the management team at my OfficeMax, and yes, we pressured our associates to make sales. What a lot of associates don't realize is that we, as managers are under intense pressure from their bosses, and on up the ladder, to make the company profitable.
I've found that most associates get upset about the way the company is run because they want to have an easy job, and, truth be told, retail isn't just about pointing people at products, it's about sales.
That being said, it was a bit of a miserable experience for me working for the company, but I just don't think I'm built for retail. I imagine it would be like this wherever you are.
When it comes to the MaxAssurance, you have to read the fine print. They don't look for loopholes, they just have very specific terms to being able to utilize the service, and if the associates don't explain it properly, or understand it themselves, it's going to create friction when it doesn't work as expected.
I've found that most associates get upset about the way the company is run because they want to have an easy job, and, truth be told, retail isn't just about pointing people at products, it's about sales.
That being said, it was a bit of a miserable experience for me working for the company, but I just don't think I'm built for retail. I imagine it would be like this wherever you are.
When it comes to the MaxAssurance, you have to read the fine print. They don't look for loopholes, they just have very specific terms to being able to utilize the service, and if the associates don't explain it properly, or understand it themselves, it's going to create friction when it doesn't work as expected.
Posted by Josh on 2012-03-29:
I don't know where you guys are coming from on MaxAssurance. I have always gotten my money out of it. I have had 3 laptops that all used it, a printer that used, a shredder that COULD have used it if I got it and 2 chairs that used it. From what I was told and have experienced it just gives the store extra overhead to be able to cover long-term problems that are in the scope of the warranty. Read what it does and doesn't cover. There aren't "loopholes" It is in the back of the brochure in black and white.
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