Children's Place Complaint - Poor Customer Service
I've been a faithful customer for at least 4 years now. Probably more. I have 5 children... 8, 6, 4, 2, and 1 and I ONLY shop at Children's Place for their clothes, which means I spend a lot of money in their store. I have a store card too. Which I always pay off the following month, or the next month after that. Last week, I went shopping and at the check out, my card was declined. They called customer service and found out that I had a $15 balance which was overdue from the previous month. I didn't know how this happened because I knew that I had paid it in full in June. So in July I guess there was some interest??? And so now it's August and I owe $15 -- which includes the late fee. I went ahead and paid the $15 over the phone standing at the counter. I was still not able to use my card. I was told to wait 48 hours. Then after trying all weekend I called customer service and found out that my credit limit was reduced down to $200.
This is the kind of appreciation I get for being a good customer???? I will be looking for another children's clothing store to buy for my 5.
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