Hotels.com Complaint - Either Their Workers Are Dishonest or the Whole Company Is!!!
BELTON, TX. -- I've used these guys in the past several times, last year, I was charged twice for a room, my bank helped me out with that. Then this past weekend
I stayed at a Rodeway Inn in San Antonio, the room was $54 on their site, and I made the purchase over the phone because I was having trouble with my connection, with tax and all it was $69.19, which was taken from my credit card. On the way home, my bank is in a Wallmart, so they are open on Sundays, being curious I asked if my transaction with Hotels. Com had gone through, and they over charged me $81.12 so about $11.99. I called to straighten it out, was disconected twice, put on hold for twenty minutes each time. They tried to tell me that the price of the room was $69 something and tax, and I said, look not told that buy your operator, and bottom line is, When Io was told the price would be $69.13 with taxes and everything, then that is what I agreed and authorized, Surely they have no right to steal, which is what they are doing, taking more money than the customer agreed to, or at least inform you that the room was another price I was not informed from the hotel clerk, and wouldn't had found this out if I didn't ask my bank. When I argued with these two operators, trying to blame me for their mistake, I asked to speak to their supervisor, put hold another 15 minutes or so. He offered me a voucher for $30 to use the next time I used them, which I feel like, I wasn't treated decent enough for them to expect any more of my business. The supervisor, told me his name was Carlos, he would not give me his last name, or id number so that I could talk to his supervisor of the CEO of the Company. He gave me his last innitial O, if that was really it, or even if his name was really Carlos. Bottom Line here is, if they have your credit card information, address and all of that, shouldn't the customer have the right to know who they are talking to, especially when they seem to be lying. When he offered the Voucher for $30, I told him I'd rather have my money put back in the bank, all $11.99 of it. He told me they didn't have the money to do that. NOW THAT'S A LIE, but they offer me a$30 voucher. My thoughts is this, either these operators are ripping customers off and putting the money in their pockets, and using the vouchers as (let the company pay for it attitude) or the company is telling these guys to do it, to put money in their pockets....what ever it is...It's dishonest, and it's stealing....And I think a class action law suit should be filed, actually they should be put out of business. I've used these guys about 15 to 20 times through the years, and as long as they respect my privacy, and my bank account information, and not try to cheat me out of my money, I was fine with them. But until I talk to a CEO and get this straightened out, that voucher don't mean .......to me. I want my money, or decent compensation for my time and trouble....G. D. of Central Texas.