Planet Beach Contempo Spa - North Miami Beach Complaint - Unauthorized Charges

Review by barbie6425 on 2011-08-22
NORTH MIAMI BEACH, FLORIDA -- I was talked into a "Planet Beach" membership. At first the electronic spa concept sounded like a great deal and good idea. Every time I would go to the spa to use my services, I would be approached very persistently to buy products, sometimes I would try something (which never worked) and sometimes I would decline. As time went on I used my membership less and less. I felt the services and machines were poor quality and doing more harm than good. I also did not like the pressure that the girls were giving me to buy products. I stopped going altogether but continued paying the 59 dollar a month membership fee. After a month of not going I noticed an unauthorized charge on my credit card for products. I called the spa and they kept telling me the owner was out of town and would call me as soon as she got back. I disputed the charge with my bank, and sent in a letter to cancel my membership. The lady stated she could not take a membership cancellation letter and I would have to talk to the owner. I informed her the contract states you may cancel your membership as long as you give 60 days writing. The letter served as my sixty days. I took a picture of me dropping off the letter and also mailed out a certified copy. I also called to follow up on my cancellation, and heard the same bs story. The owner NEVER contacted me back. At that time I did not cancel my credit card because I had that same card hooked up to all my other bills. I felt updated all the accounts would be a hassle and trusted that they got the point. I let the two charges for the 60 days (the $59 fee be charged and did not dispute those charges). Boy was I stupid, the next month after the 60 days notice they not only charged my membership again (which should have been cancelled) they charged again for products that I did not buy. I then cancelled my credit card and they can no longer fraudulently charge me for products or services I am not using. I disputed the charges for products and the $59 dollar fee. The bank credited me for all the product charges. However, my bank did not credit me the $59 dollar fee because they said that the merchant didn't accept my cancellation. This has been a nightmare and I also am planning on filing a complaint with my my local BBB. They have done this to many other people and now I'm finding out if you Google PLANET BEACH SCAM a lot of complaints will come up and a lot of other people have been victim of their unauthorized charges. BUYER BEWARE!!!
Comments:2 Replies - Latest reply on 2011-08-22
Posted by Skye on 2011-08-22:
Thanks for warning others.
Posted by At Your Service on 2011-08-22:
Good for you for catching it.

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