DishTV Complaint - Broken DishTV - customer disservice

Review by BBaza on 2011-08-22
DEPT 0063, PALATINE, ILLINOIS -- Today I have spent hours trying to get to a place on Dish website where I can pay ONE bill, the search goes in circles, no matter what I've tried I get dumped back at the same irrelevant page and info. The 'chat' line is out of order as well. This started me thinking of past problems: 2007 we needed a technician for a repair, he drove 100 miles, only one they had, and then claimed he didn't have the money for fuel to get home. We floated him $40.00 cash for this.(he gave us something that really was not his to give, a allegedly new dish receiver, and we never heard from him again. I contacted Dish online about some tech. problem in a "chat", the manner of assistance would not have been acceptable face-to-face, abrupt and rude/short for a customer with excellent payment record of their premium package. I see elsewhere today that they charge$5.00 to pay over phone! That's why I've been spinning my wheels, I object to that fee. Now it looks like I can't avoid it. This plus repetitive old programming; I know there have been more than fifty movies made in the world, or that some subject matter seems to appear on various channels that have been covered already, or completely daft cheapo programs. So for me, I'm bailing ou of Dish ASAP after five years and a little more than $6,000.00 for indifference. I read another post about "curious" and possibly incorrect numbers involved with the attempt to pay online, I have a similar "unprovable" episode with a credit card co., but that's another story. These employees are either under paid, badly managed, over worked or subject to the same disregard of the "highers" and are just passing it along...anything for a job of any kind, devil-take-the-hindmost.
Comments:3 Replies - Latest reply on 2011-08-23
Posted by Skye on 2011-08-22:
We use Comcast, and I pay over the phone. There is only a charge if I need live person assistance. I use the automatic feature. I will NOT pay a someone to allow me to pay my bill over the phone.

It seems like all these services nickel and dime us.

That was very nice of you to give him gas money to get home. Did he pay you back? They do have a company gas card that they use for gas for their work vehicles. He was way out of line asking you for money, when the company pays for the gas.
Posted by At Your Service on 2011-08-22:
I got rid of my dish sometime ago. Surprising that I really haven't missed it.
Posted by saj80 on 2011-08-23:
I have Dish and pay online every month with no issues.

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