[X]
Write ReviewJump to 
Dollar Rent A Car Systems, Inc. Complaint - Dollar Rent a Car
Complaint
TULSA, OKLAHOMA -- Does ANYONE want to have a bad experience? Try to rent a car from Dollar Rent a Car. We called a month and a half early to pick up a mid-size car with audio auxiliary input in Phoenix, to be returned to Denver. A "manager" called us back at 11:00 PM EDT, to confirm our order. We arrive and no one knows anything about this conversation, and we're offered a Jeep. We explain that we are (obviously) planning a lot of driving, do not want to sit in a Jeep and have our luggage visible at every stop. Their solution - how about an SUV? After repeating our selves several times, spending nearly an hour and a half going round and round, and being told that they had nothing else to offer us, they suddenly "found" a car that we could have and, as we had originally planned, we could drop it off in Denver ... for a $500.00 fee. When we mentioned that Our Veterans Advantage membership allowed us to register a second driver at no cost, they knew nothing about that program, would NOT go to their web site where it was clearly stated and would NOT do anything to verify what we were saying. The car was supposed to be a non-smoking car. When we went to pick it up, we not only found that the passenger seat had a cigarette burn hole in it, but it also was registered and had a COLORADO license plate. We were taking this car back to Colorado for them and being charged five hundred dollars, saving them the hassle, aggravation and cost to get it done.
Comments:
Posted by Skye on 2011-08-22:
That sound likes a big nightmare.
Thanks for the warning.
Thanks for the warning.
Posted by At Your Service on 2011-08-22:
Would it normally make any difference as to where the car was registered? I would think someone has to drive it and the drive is used for income for the company owning it. I'm not sure I see any problem with this.
Posted by bob93 on 2011-08-22:
If you had done this on the web you could have printed off all the information and you would have all the rates 'in writing'. It is good to know you can't trust a phone call. Drop off fees are very common and, like the previous poster said, where the car is registered is immaterial. Good warning.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Dollar Rent A Car Systems, Inc.:
Overall Rating:
