Wells Fargo & Company Complaint - Credit card "curiosity"
I have been a customer with this bank for 15 years. I've had direct deposit for at least ten of those, VA pension. I went in one day to inquire about a personal loan. I didn't realize they didn't exist any more, I didn't need the money and was just looking for a way to establish a credit rating. They instead immediately gave me a credit card. I was not then in debt to anyone for anything, foolishly thinking that that was the way to be. After a few weeks I had to use it for an unexpected move, the min. payments were low enough to easily triple each month(I could pay triple). A few months went by 'til I realized I hadn't received a bill for the last month. I hurriedly called the company and inquired, the bill was then due that same day so I paid over the phone with debit(same bank). As I explained that I had not received the latest bill, the (blessed) woman on the other end said:"...that happens more than you'd think." I didn't ask for her name, what could she do? get fired? However it did cost me a late fee anyway(same day!), and the min. due more than doubled. She obviously didn't have the recorder on to offer that observation, and it confirmed, for me at least, that some "black" scheme was afoot in this company at least. That wayward bill did arrive two months later; never a postmark on them, blame the post Office for all this 'mystery'. A few months ago I took a consolidation loan to pay off this card and two others. Recently was notified that.."as a valued customer.." my new interest rate would be 22%+ !? I've actually misplaced this card in the house, and have been worrying that I haven't received any correspondance from this co., what'll they do next?! New card offers arrive offering less than half of this "reward" interest, often. My credit scores are high/excellent, despite an eighty point drop after I Tried to look up my "free" and "will not affect your credit score" credit score. The quarterly reports I pay for are imbecilic and contradictory, and via the credit card co. If one stops using them, credit score goes down, if one cancels a card, credit scores suffer as well. The reasons put forth for a certain drop fly in the face of expert advice. Not too many cards, but you don't have an instore retailer's card, which would be yet another card, etc., Is this routine? It's difficult to admit to some naivete about these things, I'm now in my late fifties and have only had this particular credit card for five years; which raises another question from these credit reports: When has one had a card long enough? Anyway my main gripe was about the "lost" bills and how many others have had this experience?