Empire Today Complaint - Terrible contractors and customer service
I bought a home last month and called Empire based on their BBB rating (don't trust now!!). They came out took dimensions. When the contractors showed up they put the carpet and padding down...NOT leaving a forier at the front door as instructed. Instead they nailed the carpet through the existing tile and also left a gap between the tile and the carpet where the padding should be between the two. I called to complain. They took 3 days to return my call.. finally a supervisor came out. He told me it would be corrected. The next contractors came out and STILL left a gap in the padding!!! I feel tile under my carpet!!!!!
They can't get it right and evidentially hire inexperienced cheap help to do the jobs. I spent over 3000.00 on getting terrible customer service and unsatisfactory work!!!