Video Only Complaint - Deceptive Refund Policy - Company wide refund policy
Company wide refund policy - Complaint
DUBLIN, CALIFORNIA -- This review applies to all video only stores because it is in regards to their corporate refund policy. Actually, it's about their lack of a refund policy and the deceptive wording of their policy. Here is their 30 day return policy word for word (their caps):
"If for any reason you are unhappy with the equipment you purchase from VIDEO ONLY, you may return it for a FULL REFUND or exchange. Units must be factory sealed."
See that second sentence about the unit must be factory sealed? Well, that means if you open the box, they will refuse to give you a refund. Period. Even the company District Manager told me this is their official company policy.
Now I know, you are thinking, this guy is smart enough to post his complaint with the BBB, my3cents, Yelp, etc, he should have been smart enough to read the admittedly deceptive return policy. Fair enough. But I was returning merchandise for my 73 year old mother, who is fighting cancer and is not as sharp and consumer savvy. They even remembered her buying the product (a $90 set of wireless headphones that has static and constant drop-outs), and they still didn't care. BTW, I found out the Video Only store in Dublin, CA is not accredited by the BBB (Better Business Bureau) and has an F rating! http://www.bbb.org/greater-san-francisco/business-reviews/television-and-radio-dealers/video-only-in-dublin-ca-29783
Why anyone would shop there rather than Sams club or Costco is beyond me. Those stores have great prices too and will refund your money no questions asked. So please keep this in mind if you do shop at Video Only - you will never get your money back from them if you are dissatisfied with the product - despite what you think the return policy says.