Economy Car Rentals Complaint - FULL insurance has a lot of exceptions - I've paid 1000 euro damage and got no refund
In August 2011 I’ve rented a car for two weeks in Norway. The local partner was Europcar and agreement specified that maximal payment for damage is 8000 NOK (about 1000 euro). I've rejected additional insurances to reduce the payment as I was sure I'm covered by economycarrentals.
In one of the days I've moved to side of the road came across some stone and as a result got serious scratch under the door. Upon returning the car I've filled damage report of Europcar and when arrived home send economycarrentals mail with picture of the damage and all relevant information.
Here surprises started :(
Economycarrentals rejected the payment and said that 'door sill' is not included in the insurance. I was very surprised and checked links (http://www.economycarrentals.com/ForsakringInfo.aspx and http://www.economycarrentals.com/Advice.aspx) that are reachable from my order page but didn't find that “door sill” is mentioned there.
Then they pointed me to the Local Terms (http://www.economycarrentals.com/LocalTerms.aspx?l02tknkey=2532) that was shown during the booking and there 'door sill' indeed appeared.
At the end I paid 1000 (!) Euro for this scratch and got nothing from Economycarrentals.
- Read carefully & print "Local terms and conditions" mentioned during booking. I've counted 40 (!!!) exceptions there. Looks like it covers almost everything that can happen to the car. Including "damage due to negligence" that virtually can be applied to any circumstances. You can't seriously say you have FULL coverage and then mention 40 exceptions !
- Purchase additional insurances from local partner to reduce payment in case of damage.
- Consider using other company that don't publish misleading information on its site.