Citizens Bank Complaint - Policy changes/inaccurate balances
I have been banking with citizens since 2007. Since then they have changed my overdraft options, charged me for once free services. Such as overdraft protection, and even paper statements. I signed up for an ebay/checking account a year later, and the employee gave me an account opposite of what I asked for. I started the account with $100 in case it was ever stolen. However they signed me up for an account the charges me fees if my balance is under $500 which defeats the purpose of a second checking account just for Ebay. Now I have been using their website, citizensbankonline to review my balance instead of paying $3 for paper statements. I have been charged twice in the last 3 days for innacurate balances on their website. Charges and deductions have not been posting on their website until they are charging me for over draft fees. Citizens bank also deducts credit purchases immediately regardless of when the vendor actually acquires the money from your account. Making credit purchases overdraft my account before the money has been pulled and sending me into over draft days ahead of time and charging me overdraft for all purchases made after. Not only are they deceitful, but when I called,1800-708-6680. The supervisor (brandy) was very rude, over talking me, and refused to give me corporate phone number. I had to Google it myself after she refused to reimburse me for THEIR innacurate balance posting and inncorrect balances. She then said not to "trust" the website and it was my fault for not keeping better track. I suggest every person run or pull accounts from this horrible bank and rude customer service. NEVER have I heard or experienced such a horrible time and rude people.