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GMR Marketing/Advertising Complaint - Poor customer service from GMR

Review by Schtoo on 2011-08-24
GMR Marketing, which also has a "sister" company named IMX Advertising, contacted me several months ago to purchase, for a set fee per month, 2 key phrases which they claimed I would own & then would consequently place me as #1 on Google when someone searched those phrases. Not only did they NEVER follow up on ANYTHING they promised, but they went so far as to CHANGE the phrases without my consent AND created a website for me (after much prodding) without my approval. They had promised me a FREE website, which they would create, along with my monthly fees. I had to call several times to get them to finally do it. I told them that they MUST consult with me after its creation, as I needed to approve it for its content as well as for certain legal reasons (i. e.-NYS requires that my company's name be larger than mine and it WASN'T). They NEVER contacted me; I had to contact THEM. After my last conversation with one of their representatives, a supervisor came on the phone & said he "didn't approve of the way I was speaking to his employee"!! It was at that point, I was so upset & fired them. I WAS willing to give them ONE LAST CHANCE to redeem themselves, but then decided that I, the paying client, should not have to put up with all that I had. They MUST be stopped from treating people this way
Comments:2 Replies - Latest reply on 2011-08-29
Posted by Alain on 2011-08-26:
Since you indicated you were in New York (NYS-I'm guessing), file a complaint with the NY State consumer protection board via http://www.consumer.state.ny.us
Posted by brasch on 2011-08-29:
Clarification to this review, GMR MARKETING http://www.gmrmarketing.com/ is in NO WAY AFFILIATED with IMX Advertising their parent company is GMR Advertising http://gmradvertising.com/

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