Best Buy Complaint - Worst Buy Ever....Buyer BEWARE!
Best Buy turned out to be the worst buy for me. Bought a washer, dryer and fridge for my new home. I was so excited...until the delivery guys showed up. Damaged the fridge, and I got a lemon of a dryer. Needless to say I was not happy about either, but after being told that the fridge was on backorder and I wouldn't be able to get an undamaged replacement, I took the mediocre discount and kept the dented thing.
But wait...there's more! Dryer I received makes a LOUD screeching sound when it runs. Its horrible! Even with the laundry room door closed, its loud! I usually do laundry after the kids go to bed, but can't now as my daughter keeps crying that its so loud she can't sleep and its hurting her ears. But no fear, I just bought this thing, right? Surely I can exchange it for something that works the way its supposed to, right? (by the way this is a top of the line Samsung front loading washer & dryer)Well common sense would have you believe that a place like Best Buy actually has a decent policy on this, but silly you for trying to use common sense! This is Best Buy, no common sense or decency is allowed within their world! My husband has spent the last week practically non stop with these people: in person and on the phone with store managers, district managers, Best Buy corporate, Best Buy customer service, etc. They say no refunds or exchanges, even though the product is faulty. Then they say they will send a tech out to look at it, but he never showed. Besides do I need a tech to tell me I bought a lemon? No, I sure don't. Anything NEW that needs repair less than a week after you buy it is not worth keeping. I know it will be a constant problem! I wouldn't have paid what I paid if I were buying a refubished machine-so why should I keep this? Oh after two days of constant calling around and around, dm finally says ok I can make a special exception and exchange it for you, but you will have to pay a %15 restocking fee and new delivery charges so we can come get it and bring the replacement. What? What? What? On the back of their own contract it states that there is a 30 day return policy. And one week later, we can't even exchange a defective item that they sold us with a different one at their store? Great...well service appointment is on. We will see if he shows this time....
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