Dyers RV Complaint - Horrible Customer Service
MAYER, ARIZONA -- First off, I'd rather be lauding fast delivery and great customer service... Unfortunately, that is not the case.
I placed a telephone order with Dyers RV yesterday for what I thought was a Dirt Devil hose and wand for my RV vacuum. I received my order today, but only the hose was in the box.
I called Dyers RV right away and asked for John, the man I spoke to yesterday. The young man who answered insisted he could assist me and would not put me through to John, even though I asked twice.
I told the young man that I wanted both the hose and the wand, but I only received the hose. He asked for my order number and told me that I only ordered the hose. I said I thought they came together and explained that the hose was not useful without the wand. He said the wand was $10.63. I said okay... I asked if he had my information from yesterday. He said he was copying it over to a new order and asked me for my credit card information. After all that was completed he said my total would be $22.23. I said, What? You said it was $10.63. He said the shipping was $11.60 and the total order was $22.23. I said I just paid for shipping for that yesterday! He wouldn't budge and he didn't seem to care, even though this all happened within 24 hours.
My order yesterday was $64.59 for what I thought was a Dirt Devil hose and wand + $12.38 shipping for a total of $76.97. Fine. Today I'm told the hose and wand do not come together and they must charge another $11.60 shipping fee for the wand. That is what I call horrible customer service. I obviously thought the hose and wand came together or I would have ordered it yesterday!
I did not place a second order for the wand.
Sadly, I do not recommend Dyers RV to the reader nor will I recommend them to fellow Airstream and RV owners.
Buyer beware if you have missing parts or issues with your order.