Forever 21 Complaint - Poor Customer Service
CONCORD, CALIFORNIA -- My daughter received a blouse from ( Forever 21 ) in the Sun Valley Mall, Concord, CA as a birthday gift and it is way too small. I called the so-called Mgr. on duty and asked if we could exchange it for a different size or get something else in return. He said, you must have a receipt, attached tag and be under 21 days or no deal. We don't have the receipt, but have the tag, tho not attached. Any store would accept it back for an exchange, hello? no sale lost! They can re-ticket any item in the store and know it. This Mgr. had a smart mouth, I don't care attitude, and could careless about making a customer happy and or to return in the future.
Listen up Forever 21, you have a rotten store policy and rude employees who do not care about your customers. With today's recession, you better take care of your customers, not steal their money. LEARN what customer service entails. It's about the people! I will donate this cheap rag without the label. I refuse to advertise for you. Forever 21 means this: return in under 21 days or own it FOREVER!!! Disgusting to say the least.