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Abercrombie & Fitch Complaint - Store 10402 A&F TERRIBLE customer service (rude employees) - customer service night mare
customer service night mare - Complaint
SAN JOSE, CALIFORNIA -- Letter to managment
Last night (August 23rd) at around 9pm we were in the Valley Fair Branch of Abercrombie & Fitch in San Jose California # 10402 buying some school clothes for my daughter. IN our collection we had a pair of jeans, pair of shorts and a tank top.
I arrived at counter with items mentioned above. I laid them on high counter and the girl at counter took clothing items and laid them on lower counter. She then gave me the amount which I knew was not enough money. So I asked her if she rang in all the items, she rolled her eyes at me and said YEA. At this time I noted that the shorts were not on the back counter where the security tags are removed and still next to register. I then stated those shorts, she picked them up in huff and rang them up giving me new total with a attitude. My 16 year old daughter was with me and I asked her to go to Hollister as I did not need her picking up attitude from a rude employee and asked for manager. She did not get manager and proceeded to take my credit card telling me machine in front did not work. She ran the card no less than 20 times back and forth back and forth. I asked her if she wanted me to try the one on my side and she handed card back and it rang though and worked which was really the worst thing that could have happened as now she was REALLY angry. She proceeded to bag my items and "shift" manager was there by this time and I asked her if this behavior was ok with her? I then noticed when she handed me the bag on to the HIGH counter that the shorts were still on counter, I asked for shorts and the girl did something unbelievable. She did not as most staff is instructed bring the bag back down and finish packing order. Instead she grabbed the shorts as if they were dirty laundry and JAMMED them into bag that was sitting on counter in front of shift manager. I looked at shift manager who was unprepared and did not even know what to say. On the way out she said sometimes people have a bad day???? After discussing it with my husband I will be returning all items today and sharing my experience. In this economy customer service is key, and your company is not supplying this basic ingredient. I called store and was told I was speaking with store manager who said he had heard some of the story and that the shift manager did not tell him that the shorts were crammed into bag while it was in front of my face, I asked him to ask shift manager of this. He said it was my word against hers and if it had happened "the way" I described he was sorry about that but I was after all rude. Yes after all was said and done and my bought items were crammed in a wad into a bag I was upset, who would not be. I was as upset that the shift manager allowed the girl to laugh about matter and tell her she would take care of me.... Last shopping experience at your store and next stop is YELP and other like places so people can see your company is not interested in treating customers fairly. I am a business owner and if any of my employees spoke or treated a client that way there would be serious re training or reconsideration on weather that person fit the mold for my company!
Last night (August 23rd) at around 9pm we were in the Valley Fair Branch of Abercrombie & Fitch in San Jose California # 10402 buying some school clothes for my daughter. IN our collection we had a pair of jeans, pair of shorts and a tank top.
I arrived at counter with items mentioned above. I laid them on high counter and the girl at counter took clothing items and laid them on lower counter. She then gave me the amount which I knew was not enough money. So I asked her if she rang in all the items, she rolled her eyes at me and said YEA. At this time I noted that the shorts were not on the back counter where the security tags are removed and still next to register. I then stated those shorts, she picked them up in huff and rang them up giving me new total with a attitude. My 16 year old daughter was with me and I asked her to go to Hollister as I did not need her picking up attitude from a rude employee and asked for manager. She did not get manager and proceeded to take my credit card telling me machine in front did not work. She ran the card no less than 20 times back and forth back and forth. I asked her if she wanted me to try the one on my side and she handed card back and it rang though and worked which was really the worst thing that could have happened as now she was REALLY angry. She proceeded to bag my items and "shift" manager was there by this time and I asked her if this behavior was ok with her? I then noticed when she handed me the bag on to the HIGH counter that the shorts were still on counter, I asked for shorts and the girl did something unbelievable. She did not as most staff is instructed bring the bag back down and finish packing order. Instead she grabbed the shorts as if they were dirty laundry and JAMMED them into bag that was sitting on counter in front of shift manager. I looked at shift manager who was unprepared and did not even know what to say. On the way out she said sometimes people have a bad day???? After discussing it with my husband I will be returning all items today and sharing my experience. In this economy customer service is key, and your company is not supplying this basic ingredient. I called store and was told I was speaking with store manager who said he had heard some of the story and that the shift manager did not tell him that the shorts were crammed into bag while it was in front of my face, I asked him to ask shift manager of this. He said it was my word against hers and if it had happened "the way" I described he was sorry about that but I was after all rude. Yes after all was said and done and my bought items were crammed in a wad into a bag I was upset, who would not be. I was as upset that the shift manager allowed the girl to laugh about matter and tell her she would take care of me.... Last shopping experience at your store and next stop is YELP and other like places so people can see your company is not interested in treating customers fairly. I am a business owner and if any of my employees spoke or treated a client that way there would be serious re training or reconsideration on weather that person fit the mold for my company!
Comments:
Posted by GreenstarYT on 2011-08-25:
While that's unfortunate you had a bad experience, this is one employee out of thousands. One bad apple spoils the bunch I guess. Like her shift manager said, sometimes people can be having a crummy day. Should she take it out on you? No.
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