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Priceline Complaint - Nonrefundable policy
I too was asked - in the midst of grief or the the recent and very unexpected loss of a loved one - for the name and phone number of the funeral home. Why??? This is an invasion of privacy.
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Posted by Ben There on 2011-08-25:
If airlines, hotel and travel agencies did not verify info like this, anyone who wanted to get out of nonrefundable travel purchase could just call up and say "my aunt died".
This excuse is used so often, it's known as "killing off grandma again". Unfortunately scammers and cheaters have made a bad experience for many even harder.
Posted by bob93 on 2011-08-25:
Check to make sure the bereavement fare is the lowest you can get. I found out when I was flying for my mom's funeral that it wasn't.
Posted by BEJ on 2011-08-25:
They have to be able to verify the information. Anyone could call up and say that to get out of an airline fare, hotel or car rental fee. It is not an invasion of privacy.
Posted by trmn8r on 2011-08-25:
The reason they asked is fairly obvious - they need to make sure that people aren't scamming them. It is sad, but there are a lot of people who would take advantage of such discounts.
I don't see how it is an invasion of your privacy. They know that someone was supposed to have died because you told them. They just need to confirm it.
Posted by oldisgood on 2011-08-26:
I agree with everyone else. People lie so much today, that a business needs to protect itself from scammers. If, indeed, someone passed away, then by all means give the airlines the information they need or eat the cost of the ticket.
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