Efaucet.com Complaint - No credit given - bathroom fixture

Review by sexy senior on 2011-08-25
I purchased a shower arm from efaucets in Oil Rubbed Bronze. the color did not match the other stuff I already had so I returned it. They specify that you must return it using the same delivery method with which it was shipped. UPS cost me 9.97. I was told I would receive a credit in 7-10 business days. Efaucets received the item on June 6, 2011. I waited and waited for the credit to appear on my AMEX statement but nothing. I emailed them in mid-July. Again I got the 7-10 business day crap. They said they would forward my inquire to their accounting department. Finally I got fed up with dealing with them so I disputed the charge with AMEX. Well, what do you know on August 16, 2011 I got my credit. So much for 7-10 business days. Pay a little more and avoid the frustration
Comments:2 Replies - Latest reply on 2011-08-25
Posted by At Your Service on 2011-08-25:
Good for you for disputing it.
Posted by T on 2011-08-25:
You did the right thing on this one. I've heard only complaints about efaucet - maybe because none of the satisfied customers write compliments, as I've heard is the case with Ashley Furniture.

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