Gateway Informative - Backup CD, I paid For. They refuse to send to me.
I paid for a backup cd for my Gateway 550GR, due to the fact that I downloaded a virus on my computer that damaged the system32 file. As anyone knows if that file is damaged or distroyed you cannot load up windows at all. So in order to repair it I need the back up disk for the computer for the computer to pull that file and repair it. Well, I didn't have the backup disk, so I called Gateway to get the disk that I was supposed to have when I got the computer, but never got it from Tigerdirect when I ordered it. I thought oh well. But, my sudden need for the product of the backup cd to run my computer or refoormat my computer is needed. I paid for the backup cd for $20.00. This was June 27th. It's now July 13th and no Disk. I called 1 week from the time I ordered it to find out what is going on. They told me I should get it by Friday. I didn't get it by Friday, so I called again. They said that for some reason that it wasn't sent out. So they would have to esclate it. I waited a little bit longer, and still no disk. I called them again. They said there was no response to the esclation so they would have to do another esclation to find out what is going on. Well, time passed again and still no disk. I decided to start calling them everyday. Now there was another esclation done. If anyone is keeping track this is the 3rd esclation. In over 2 weeks, for just a couple of disks. The last call I did was today and they told me to wait until Friday which is going to be 3 weeks. I asked if they have the item even in stock. They told me, "yes" everytime. Now, since I paid for this product and they say they use FedEx to ship things. I do believe it doesn't take FedEx 3 weeks to deliver things. They deliver them right away. When I called them today and asked was the disk even sent out. Each and everytime they tell me, "No". I want to know what is going on with them. They sell products and software to consumers, take their money and don't want to deliver it. I believe this is theft. I will wait until Tomorrow to call them. If there is nothing being done I will have to report this issue to the better busniess bureau, and may have to speak to the my attorny general about this. I do not blame gateway for me downloading a virus. But, I do blame them for the poor service of getting me my backup CD's. This is Terrible. I will never buy a gateway again. I will create my own computer from now on, or possibly start up my own company.