[X]
Write ReviewJump to 
8
Helpful
Votes
Votes
Hydroxatone/Hydrolyze Complaint - Hydrolyze Trial Offer - Hydrolyze Advanced Under Eye Formula
Hydrolyze Advanced Under Eye Formula - Complaint
JERSEY CITY, NEW JERSEY -- Through another website, I decided to take advantage of the $2.00 trial offer for the Hydrolyze Advanced Under Eye Formula. Like so many others, I expected a small bit to try with the understanding that I could order more if I was satisfied. Instead of a small bit, I received 2 full jars of the stuff. I immediately canceled my subscription via email and received a confirmation that my subscription had indeed been canceled. However, after the 30 days, a charge for $69.95 showed up in my checking account. After calling customer service, I was told that even though I had canceled my subscription, since I had not returned the product, I was charged for the two jars. With some exasperation, I argued that I had already paid $2.00 for the trial offer, that I didn't owe them anything else, that they were committing fraudulent advertising and if the charge was not refunded, I would be forced to take further action. Finally, the young man said they would refund my account within 72 hours. We'll see.
Comments:
Posted by ok4now on 2011-08-25:
Another scam info commercial. Get ready to dispute this on your C.C. What thieves!!
Posted by melissa253 on 2012-09-05:
If you get your money refunded, you will probably be to first,
Posted by Tony on 2012-10-12:
we had the exactly the same situation. they just want keep charging on my credit card. I told them I got none of their product and didn't authorize them to charge on my credit card. but these skunks insist to charge. Bastard. I doubt that they will give you a refund though. it seems that they are making money that way.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
