Hydroxatone/Hydrolyze Complaint - Hydrolyze Trial Offer
JERSEY CITY, NEW JERSEY -- Through another website, I decided to take advantage of the $2.00 trial offer for the Hydrolyze Advanced Under Eye Formula. Like so many others, I expected a small bit to try with the understanding that I could order more if I was satisfied. Instead of a small bit, I received 2 full jars of the stuff. I immediately canceled my subscription via email and received a confirmation that my subscription had indeed been canceled. However, after the 30 days, a charge for $69.95 showed up in my checking account. After calling customer service, I was told that even though I had canceled my subscription, since I had not returned the product, I was charged for the two jars. With some exasperation, I argued that I had already paid $2.00 for the trial offer, that I didn't owe them anything else, that they were committing fraudulent advertising and if the charge was not refunded, I would be forced to take further action. Finally, the young man said they would refund my account within 72 hours. We'll see.