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RYOBI Complaint - Ryobi support stinks - Generator
Generator - Complaint
SUBJECT: Power tool parts inquiry — MODEL NUMBER: Rvi2000
08/26/11 23:08: I doubt you really do Tom. The good news is that you won't last long in your role with this type of support. Think about it, how much would it have coat the company to keep the customer happy versus how much it costs gains new customer?. Penny wise dollar foolish. Also, studies show that one unhappy customer tells 10 people. That's a lot of bad press. I guarantee you that with the internet, I will tell more than 10 people about Tom C. And Ryobi support.
Hope your feel good about saving your company $10. Oh, you should shown your manager this one before he reads it on the internet. Have great day! You represent a Chinese company real well. They'd be proud.
08/26/11 09:20:
We are sorry you feel that way.
If you change your mind and we can be of any assistance to you with our products in the future, please do not hesitate to contact us again.
Best regards,
Tom Clinkscales
One World Technologies, Inc.
08/25/11 21:41: Gee thanks for standing behind your products Tom! I too am in the CS business, and would at least make a reasonable offer to keep the customer happy. I guess I'll return it a buy a Honda generator after the storm. Best wishes
08/25/11 10:10:
Thank you for your purchase of a Ryobi lawn and garden product, and we are proud that you have chosen Ryobi for your lawn and garden needs.
Owners manual downloads are available on the Ryobi home page under the SERVICE & SUPPORT link. A printed copy can be obtained at no charge by contacting Ryobi customer service at 1-800-860-4050.
http://www.ryobitools.com/product_promotion/discontinued_manuals/generators/RYI2000T_413_trilingual. pdf
Replacements for missing items from floor model or display purchases can be ordered through the master parts distributor Gardner, Inc. in Columbus, OH at 1-877-545-4110.
Best regards,
Tom Clinkscales
One World Technologies, Inc.
08/24/11 21:52: Hi,
I just purchased the above generator from Home Depot, and due to the impending hurricane, the only model left was the floor model. Unfortunately there was no box or accessories.
Can you please send me an owners manual and the accessories, kit that comes with this generator. Thank you so much.
08/26/11 23:08: I doubt you really do Tom. The good news is that you won't last long in your role with this type of support. Think about it, how much would it have coat the company to keep the customer happy versus how much it costs gains new customer?. Penny wise dollar foolish. Also, studies show that one unhappy customer tells 10 people. That's a lot of bad press. I guarantee you that with the internet, I will tell more than 10 people about Tom C. And Ryobi support.
Hope your feel good about saving your company $10. Oh, you should shown your manager this one before he reads it on the internet. Have great day! You represent a Chinese company real well. They'd be proud.
08/26/11 09:20:
We are sorry you feel that way.
If you change your mind and we can be of any assistance to you with our products in the future, please do not hesitate to contact us again.
Best regards,
Tom Clinkscales
One World Technologies, Inc.
08/25/11 21:41: Gee thanks for standing behind your products Tom! I too am in the CS business, and would at least make a reasonable offer to keep the customer happy. I guess I'll return it a buy a Honda generator after the storm. Best wishes
08/25/11 10:10:
Thank you for your purchase of a Ryobi lawn and garden product, and we are proud that you have chosen Ryobi for your lawn and garden needs.
Owners manual downloads are available on the Ryobi home page under the SERVICE & SUPPORT link. A printed copy can be obtained at no charge by contacting Ryobi customer service at 1-800-860-4050.
http://www.ryobitools.com/product_promotion/discontinued_manuals/generators/RYI2000T_413_trilingual. pdf
Replacements for missing items from floor model or display purchases can be ordered through the master parts distributor Gardner, Inc. in Columbus, OH at 1-877-545-4110.
Best regards,
Tom Clinkscales
One World Technologies, Inc.
08/24/11 21:52: Hi,
I just purchased the above generator from Home Depot, and due to the impending hurricane, the only model left was the floor model. Unfortunately there was no box or accessories.
Can you please send me an owners manual and the accessories, kit that comes with this generator. Thank you so much.
Comments:
Posted by trmn8r on 2011-08-27:
I don't see why Ryobi should bear the cost of the items they already sent to Home Depot, and were carelessly discarded by its *American* employees.
When I take stuff out of a box, I put the box in my basement, often with the unneeded items still in it. Then I can go back later to get them. That is what HD should do.
When I take stuff out of a box, I put the box in my basement, often with the unneeded items still in it. Then I can go back later to get them. That is what HD should do.
Posted by Starlord on 2011-08-28:
You buy the floor model of an item, understanding that it is a floor model, and want the company to invest money in your plight? It is not the company's fault! As for keeping a customer, you made the choice to buy a floor model with no box, paperwork or accessories, probably at a reduced price, and expect the company to fall all over itself to keep your good graces? Lotsa luck.
Posted by At Your Service on 2011-08-28:
This complaint, IMHO, is absolutely bizarre. The O.P. is upset because the manufacturer isn't sending accessory parts and a manual for free?! Why would anyone assume that they were entitled to such items for free when the purchased a floor model? The fact that they were kind enough to provide the O.P. with information regarding downloading the manual and finding the parts catalog on-line is reasonably decent service.
Posted by Anonymous on 2011-08-28:
The complaint should be with the store. An option was provided to obtain the manual and accessories kit. If you want it for free then Home Depot should be the ones to provide it. RYOBI provided the parts once, in the complete package. They shouldn't have to suffer a loss because Home Depot didn't provide the parts and manual that they probably have laying around in the receiving department somewhere.
Posted by max on 2012-06-26:
Haha... guess I'm not the only customer Ryobi burned through Tom. This was my experience with a chainsaw I purchased through Ryobi.
http://shaunjay.blogspot.com/2012/06/ryobi-just-made-list-not-good-one.html?spref=fb
http://shaunjay.blogspot.com/2012/06/ryobi-just-made-list-not-good-one.html?spref=fb
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