Tracfone Complaint - Poor service
Checked web to see if I could address problem there, but there was no way to do it. Called Tracfone yesterday. Put on hold for long period waiting for a representative to speak to. Awful music. Finally got someone to talk to who was difficult to understand and had problems understand me because he was from another country. Was on phone long periods while he supposedly researched. Finally disconnected me. He never called back. I called back and was told Tracfone was not accepting calls because of high volume. Called later and went through the above process again. Was told they could verify only 320 of the minutes and I was finally able to get some credit for that. Asked to speak to a supervisor and was told I was being transferred to one but was sent back to the original holding pattern.
Minutes disappeared from my phone and Tracfone refuses to credit the full amount. Had to wait on hold multiple times, got disconnected, misdirected, etc. Finally got 320 minutes, but when I asked to be transferred to supervisor I was misdirected back into the main line to hold again for another representative Spent hours on phone.
Other problems: (1)Bought phone on line that was supposed to work in my area. Tried to transfer old Tracfone number and minutes. Never got phone to work. Never got old number back. After many calls (with the same holds, failures to resolve, disconnects, misdirects, etc. as mentioned above)I was told my phone must be defective and they would send me a new one. Arrived about a week later and it did not work either. Went through the same process as noted above. Still no service. Was then told I had the wrong phone for my area (even though their web site said it worked in my zip) I went back to the web, ordered and paid for the phone that tech said I needed. Returned the other 2. Received new phone about a week later and went though the whole process again but eventually got phone activated and minutes transferred. Never got my old number back. Spent probably 20 hours or more on phone problems in the last 2-3 months.
(2) Cannot get phone register online for value plans. Get message that says the serial number belongs to another account. This is still unresolved and makes it difficult for me to get minutes on my phone.
Tracfone use to be a good deal and I used them for the last 8 years. However, customer service has gotten progressively worse to the point where it is not worth it to deal with this company at all. Also avoid Straight Talk and Net 10 because they are all related and have the same problems.
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