Hilton Hotels - Baltimore BWI Complaint - Not a good experience
LINTHICUM, MARYLAND -- Not a good experience and I would not recommend this hotel. After a storm I lost power and I had to fly out the next morning. So I thought I would stay by the airport and I would have all the amenities that I was with out do to the power loss. When I got to the Hilton they confirmed they had rooms and I checked in. I went to the room and turned on the AC and started to get ready for the 4am flight. After about an hour the room was still hot and I called down to the front
desk to inquire about the AC. They gave me the normal trouble shooting speech and told me to call back if it was not working in 10 min. It did not work in 10 min so I called back and asked for another room. This time the guy that I spoke with said that the AC was not working in any of the rooms. Now I was getting upset. "did you know this when I checked in an hour or so ago?" sir it has been this was all day. So the question is why would a hotel like Hilton allow guests to check in
when they know full well that they cannot offer the amenities that we are expecting. I could have stayed at my house for free and not had AC. I tried to work something out with the night manager but she was incapable of seeing where I was coming from. I left with a completely different view of Hilton and they will now be a last resort in my book.
All I was looking for was some understanding and maybe a break on the room rate considering I was not going to get what I was paying for.