American Greetings Complaint - American Greetings is a well-organized scam!

Review by jruthalu on 2011-08-29
Purchased a "free trial" from American Greetings in 2010. Rarely used but was automatically signed up for the continuing withdrawal from my account monthly. The charge is only $4 a month which is reasonable IF you use their service. However, after a year of noticing the charge monthly I finally decided it was time to cancel.

After three attempts to cancel online, and by phone via their automated system, I have discovered that they hold all of my purchase history and account information but conveniently do not have me on record in their automated system. I then asked for an operator but HAD TO WAIT ON THE PHONE FOR 40 MINUTES to speak to a representative. I am appalled and frustrated.

I'm using my extra waiting minutes to find every review site I can find to expose their lack of customer service related issues.
Comments:1 Replies - Latest reply on 2011-08-29
Posted by At Your Service on 2011-08-29:
Even if you had to wait for a representative, were you able to cancel?

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