Sears Complaint - Sears Sucks
I purchased a washing machine from Sears on the 21st of August 1011, it was delivered on the 24th of August Wednesday. I ordered the machine originally with hoses which are sold separately. My machine did include the power cord which Sears will sell you separately as well, on other models. After making arrangements for the delivery I called back to check on why I did not receive my email confirmation of this order. After speaking with the representatives I was informed that they had my email address incorrectly in there system.
Upon reviewing my order with the representatives. it was discovered that they did not include the hoses, which I ordered with the machine. After making arrangements with the representative on having to purchase hoses which they didn’t include on the original purchase. I was concerned if the hoses would now arrive with the machine when delivered. I was placed on hold by a representative while she spoke with the delivery department about delivering the washing machine and the hoses together
I was told that she spoke to they delivery department and she informed me that the washing machine and the hoses would be delivered together. The machine was scheduled for delivery on Wednesday the 24th 2011. When the delivery arrived they informed me that they did not have the hoses I was surprised regarding this situation. I called immediately while the delivery people were still here and was told that arrangements would be made for a install it the following day on the Thursday the 25th. After calling to check for the time of the delivery I was informed that no one would be coming out that day.
They told me that the did not have the hoses available in there store after speaking with numerous representatives regarding this matter they indicated that the best solution to this problem would be to purchase the hoses myself, and have the hoses available in my home so that it can be installed when the Sears representatives come back to my home to install them. I was told that they would be coming now on Friday the 26th 2011. I thought great finally, my machine would be up and running.
Although, now a hurricane was forecasted for the New York City area my machine would be up and running before the Sunday the hurricane was predicated to come. I called on Friday in order to find out what time they would be coming. I was told that there was no record for a delivery for me on Friday. These arrangements where mad by a case manager by the name of Lisa E. who assured me that they would be coming out on Friday. Having called a representatives on Friday. and being disconnected. I was then called back and told that all deliveries were cancelled on Friday. due to the expected hurricane on Sunday. The representatives then schedule my installation for Monday the 29th 2011.
I called to confirm the installation on Monday. I was told that no delivery was being made today, because of inclement weather. I informed the Sears representative that today’s forecast was sunny with the temperature being in the 80’s. I was told that the delivery would have to be rescheduled due to this reason. I was so frustrated and upset, as it is beyond comprehension, that Sears would be so unreliable in carrying out a service that should had been completed on the first day of delivery.
I called Sears.com case manager to complain about this matter I was told that no date in time was now available for my installation to be completed. I was informed by a supervisor that someone would call me today regarding another date and time for installation of my product. I can only tell you that I don’t even believe there latest representation, as they have never given me the curteousy of calling me back ahead of my inquiry into there arrival to complete these services
I would have requested a refund of my money awhile ago, however I weighed this option after speaking with a representatives. Upon finding out that they would give me a future date for the pick up of the machine, and the week or more that it would take for them to give me my money back, after the pick up date. My families dirty clothes are piling up everyday, It was my belief, that Sears had a reputation for installing washing machines and providing services for washing machines which they have been known, for many years. Well, times have changed.
I told the representatives that I spoke with regarding this matter, that I would never believe that they would let this matter drag on, for so long. I have lost all confidence in Sears! They were my first choice for anything to do for washing machines. I now regret that I didn’t try any other outlet besides Sears I will report back as to when my machine is finally put into service.
It is a Maytag washing machine I can only wish that I had the Maytag’s man number maybe he can help. However, Sears is in need of help as well. They are no longer a industry leader in selling washing machines in my opinion. They have failed at providing this service for me and my family. I can only advise any reader of this report to choose carefully when buying a washing machine. Don’t rely on what you used to know about Sears. They are a disappointment. My experience buying a washer from Sears has been a true nightmare.