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Proflowers Complaint - Deceptive marketing - Mother's Day Flowers and Woman's Day Magazine
Mother's Day Flowers and Woman's Day Magazine - Complaint
I ordered flowers for Mother's Day which I had done before. Proflowers had always delivered fresh, beautiful flowers that last a long time and mom loved them. There was a catch!
In June I received Woman's Day magazine. I called them and told them I never subscribed. She said it was a gift from Proflowers and I had to get them to cancel it. I called them and they said that they could do nothing, I had to call a third party and it would be cancelled. I did that and they said I may get one more but that when I made my order there was a special deal and the box for the magazine was checked and I would have had to remove the check if I didn't want the magazine. I told them that this was ridiculous and I would not have wanted it if asked. They said I may get one more magazine but that it would be cancelled. I have since received three other magazines. I called Woman's Day and told them that I DO NOT WANT their magazine and I received another today, late August. I was told that the October issue was already being labeled and could not be stopped. I told her I did not want it in my home and she said I should "get over it" that it is free. I apparently cannot stop it. Writing to Proflowers and Woman's Day over the past few months has gotten no reply.
I explained that I live in a city and am on the road a lot. I do not get magazines because they stick out of my mailbox and make my home a target. They didn't care and said there is nothing I can do to stop it.
Well, Proflowers lost a customer and I am going to file complaints about this sort of practice. It is deceptive.
The simple act of buying flowers for mom ended up costing me time and frustration and they had no right to start sending me something that I made clear I do not want.
In June I received Woman's Day magazine. I called them and told them I never subscribed. She said it was a gift from Proflowers and I had to get them to cancel it. I called them and they said that they could do nothing, I had to call a third party and it would be cancelled. I did that and they said I may get one more but that when I made my order there was a special deal and the box for the magazine was checked and I would have had to remove the check if I didn't want the magazine. I told them that this was ridiculous and I would not have wanted it if asked. They said I may get one more magazine but that it would be cancelled. I have since received three other magazines. I called Woman's Day and told them that I DO NOT WANT their magazine and I received another today, late August. I was told that the October issue was already being labeled and could not be stopped. I told her I did not want it in my home and she said I should "get over it" that it is free. I apparently cannot stop it. Writing to Proflowers and Woman's Day over the past few months has gotten no reply.
I explained that I live in a city and am on the road a lot. I do not get magazines because they stick out of my mailbox and make my home a target. They didn't care and said there is nothing I can do to stop it.
Well, Proflowers lost a customer and I am going to file complaints about this sort of practice. It is deceptive.
The simple act of buying flowers for mom ended up costing me time and frustration and they had no right to start sending me something that I made clear I do not want.
Comments:
Posted by Kris10 on 2011-08-30:
I would tell them that because it makes your home a target and you've requested that they stop delivering the magazine and they refuse, that if your house or apartment is robbed, you'll be billing them for the damage and stolen items. That might get their attention.
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