Jeld-Wen Complaint - Masonite French Doors - Exploding glass
Exploding glass - Complaint
I purchased Masonite french doors from Home Depot approximately 2 years ago and the glass just exploded. I have called Home depot and Jeld-Wen and they tell me there is no warranty. Let me get this straight; the doors either do not last or they do? The salesman from Jeld-Wen I spoke with told me, WELL if you had the door for 2 years you've gotten use out of it! Really? So, the doors are made to last for 2 years? He said, No, 50 years! Okay then, why would the glass explode in 2 years? He was sarcastic and rude. Now I have to pay to remove the door, replace it and re-install it plus the original cost.
Approximately, $1800.00. Great! If it hadn't exploded, I may be more agreeable, but an exploding window, seems like a manufacturing issue to me!