Jeld-Wen Complaint - Masonite French Doors - Exploding glass

Posted by windowgirl on 2011-09-03:

spontanious breakage is covered for the 1st year. There is no way for a manufacturer to know if your door was hit by an outside source. If a knick was caused from the manufacturing it would expand within the first year. Not 2 years later. Name a car company that would cover your windshield. Get real!!!!

Posted by MasoniteDoors on 2011-09-06:

Hi Chrisk210. Perhaps we could help you with your door. Is there a email or number that one of our customer service reps could contact you at?

Posted by Ryan F. on 2012-03-31:

I was washing dishes this morning and heard a loud POP. My wife and child were in the back room, the dog was with them. I went over to the dining room to inspect the noise and noticed a panel on our french door (JEL-1-002 01-M) had spontaneously exploded??? Really? The doors lead out to a glassed in Florida room and no one was out there, no way a bird could have hit the door, nothing. It just decided to explode. This model has the blinds in the glass and it happened on the stationary door that rarely gets opened. So, after 2 years as well this same thing has happened to me! i have yet to contact customer support because its early but I sure hope they send me a replacement insert at no charge. Our house is on the market and this couldnt have happened at a worse time! Safety for our child is our main concern and the door being broken isnt exactly safe.

Posted by Chris on 2012-11-11:

We ad our Jeld-wen door for less than a year. I was outside, and my wife was inside. Nothing struck the glass, but the outside glass broke without impact. Jeld-Wyn said this was an act of God and would not replace or repair. We got a major run around. They said it was due to being a hot day (90deg). They assured me their doors were able to handle normal variations in temperature, but would not back their product. The Anderson replacement has been superior in every way.