Progressive Complaint - Former employee
I worked for Progressive for 7 years. I saw so many problems and mistakes I would never insure with Progressive. Their call centers are like a human factory. Progressive's advertising is a huge scam. They claim to give you the price of other companies as well as Progressive. What people don't realize is when you get a quote your credit is checked. If you have bad credit, amazingly the prices of the other companies are LESS than Progressive. What it really means is Progressive doesn't want your business, so they throw you to another company. If you credit is good, then the Progressive quote is always LOWER. The call center reps are treated like robots. Every call is recorded and reviewed. They will give a bad review if you don't say the exact wording in the scripts they provide. I even had a manager follow me into the restroom to check and see why I wasn't on the phone. They have all these ridiculous measurements such as your average handle time ( how long you are on the phone with a customer ) Your available time ( how long you are not on the phone ) Every single word you say is reviewed and judged. It's all about taking as many calls as humanly possible. Most every caller is upset about something, price, service, etc. Working an 8 hour shift leaves you totally drained and exhausted from arguing with customers all day long. Stay far away from Progressive.