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Suddenlink Complaint - Terrible Customer Service - Basic Cable
Basic Cable - Complaint
Customer service at sudden link is terrible. When I first called to set up service, they said there was no deposit, well guess who ended up having to pay a deposit? They can not get my bill straight. I have talked to so many different people and one guy told me they would take care of my activation fee since the guy was late coming to hook up my cable. Well nobody can find where he told me that. Also, last month lady was supposed to review my account and let me know how much my bill is and was going to call me back that day, never heard from her. This month same with another lady, my bill was due yesterday and she never called me back like she was supposed to....UGH I'm so ready to switch services. LIES LIES LIES.
Comments:
Posted by SuddenlinkAshley on 2011-08-31:
Hello - my name is Ashley, and I'm with Suddenlink. I'm very sorry to hear that your recent experience with us was less than exceptional. I'd be more than happy to look at your bill, and work with management in your area to resolve. Please feel free to contact me directly at: ashley-AT-suddenlink-DOT-com. Thank you.
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