Panasonic Complaint - Panasonic TV's are HORRIBLE - DO NOT PURCHASE
I purchased the Panasonic TC-P50G10 in June 2009. It worked great for about 2 months. It failed THE FIRST TIME in August 2009. While we were watching the TV screen went black/red, then almost immediately completely black. No power hits, surges, etc. All other electronic components in the house were fine. The TV was under warranty so Panasonic sent out a service technician from a locally authorized Panasonic service company to repair. Panasonic's policy is to attempt repair of the unit first, so they came out 3 times to replace various SD boards in the unit. After 3 visits, they took the TV back to their shop, and subsequently called me to let me know the unit was not repairable. Panasonic then authorized a replacement unit, which I received in early October 2009 (note my TV was out of commission for 2.5 months during this process!!!).
The 2nd unit worked until Aug 2011, when the EXACT same thing happened. One, or more of the SD boards failed AGAIN! I called Panasonic Technical Support / Customer Service (they don't have a separate customer service department), who informed me that the unit was out of warranty and I would have to pay to have it repaired. I paid $85 to have a service technician evaluate the unit, who estimated repair cost at $351 to replace 2 of the SD boards. I called Panasonic and complained loudly, and they offered to give me a $200 credit towards the repair... but I have ZERO faith that the unit will be fixed after replacing 2 SD boards after my initial experience.
I paid $1,400 for this TV and the replacement unit is not even 2 yrs old... the service technician told me that these failures are common for Panasonic TVs. Is that what $1,400 buys you these days??? A TV that breaks twice and is unusable after 2 yrs??? Unbelievable!!!
I will NEVER, EVER buy another Panasonic product.
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