United Airlines Complaint - Mileage Plus Rip off
I am currently a very upset long term mileage plus united air lines customer (over 50 years). I had two major problems with my past United Flight. When I returned from my flight, I called the customer service number on my mileage plus card. They then transferred me to 3 different people with extremely long wait times (up to 25 minutes!) , after talking to the the third person they told me I could only email to customer refunds, and to
to email customer solutions. I was responded to by Lynette Sinclaire,
United Airlines Customer Relations. She then told me to email customer refunds, which I already did, and to call the 800 number which was the very first number I called!
SFO to Hilo July 23, kona to SFO July30
As way of background, I originally tried to use mileage for any part of the trip no “mileage” tickets were available, so purchased economy plus on tickets to Hilo. It turned out that the flight to Hilo was a Continental plane so it did not have economy plus seats!-- so I paid $ 81 for tickets that did not exist.
I also asked to be upgraded to first class on the flight from Kona to SFO July 30, on June 26. Your company took all the mileage (82,500) out of account, immediately, but when I got to the ticket booth in Hawaii, they said they didn’t have any first class left, so they would refund my mileage. When I arrived in Los Angeles, they said someone made a mistake, and there were not any regular seats left on the plane, only first class, so they would allow me to stay there, without any upgrade cost. The next day someone
deducted 60,000 miles from my account!!!! I have been trying for a full month, to get them put back that were taken without my permission. And have been trying to get my refund for the economy plus tickets I purchased that did not exist.
I have spoken several times with customer solutions many times, one time she scolded me and told me it was like buying groceries from a car dealer. When I asked her to talk to the mileage plus personnel she told me to speak with, your two employees started arguing, and even compared how long each worked at United, (customer solutions two years, and mileage plus customer service (Pam in Rapid City- 21 years). Each told the other it was their responsibility to issue back by mileage. The customer solutions person, told me she would get back in a couple of days.
Meanwhile nothing has happened.