Ramada Complaint - Ulaan Baator Suffocation in Mongolia! NOT a 4 star hotel!
We had a reservation made on our behalf and came to your the Ramada CityCenter in UB on August 3. What we did not know is that the hotel was not functioning yet. (There was no coffee available in the lobby bar, there was no restaurant in the hotel that was open, floors were still being painted and renovated, there was no place to eat breakfast in the morning, etc.) Nevertheless the next morning when we wanted to check out and pay for our two connecting hotel rooms the bill had an extra charge for four breakfasts even though breakfast was clearly included in the room rate for the four persons staying in two rooms. (Additionally, the dining room was not open, we had to walk through a construction site from the kitchen to a small enclosed room off the as yet unopened mall, and our breakfasts were carried through this construction zone to the small room where guests were asked to have breakfast. We would never have eaten breakfast at all if it were not included in the room rate, and indeed did not eat what was put on our plates. The breakfast under these conditions was extremely unpleasant and loud given the buzz saws and hammering and dust all around us.) So, we were asked to pay for a breakfast we didn't really want to eat and while discussing this became dangerously late for our flight. The desk manager guaranteed that if we came back the next week as planned the hotel would be finished, all the glitches would be resolved, and that we would be extremely happy customers with the services provided. We made a reservation again for the same two connecting rooms one week hence.
When we arrived one week later we were told that there was no reservation for us. When we insisted there was, the reservation was found but we were told that there were no two connecting rooms available. Since we were traveling with children this was an impossibility for us. Connecting rooms were then found on a floor that was still under construction (although we were not told that). The noise was incessant. The smell of paint overwhelming. And the air conditioning not functioning. Upon arriving in the room we called the desk to say there was no ventilation in either room. We asked for two other rooms. Now we waited for the ventilation in the rooms we were stuck with to be fixed. This took several hours and we were forced to wait without being able to take showers after one week on the road, in the airless rooms, until the technicians could figure out why there was no ventilation available in the middle of summer in Ulaan Baator. This lost us several hours and forced us to take dinner in the hotel (which was another disaster).
The next morning we needed to use the business center partially for urgent emails related to my medical practice as a doctor. We were not able to use the business center since it had been rented out completely. So it took us a whole morning until finally we were lent a computer, that crashed several times, for use in the lobby. Then when we wanted to print the documents that was another long story. Then when we asked for two envelopes, the hotel bizarrely did not have any envelopes that were not pre-addressed TO the hotel. So there was not one envelope for use in this supposedly four star hotel.
In summary, I think everyone understands how sub standard it was compared to any 3 star experience in Europe or North America, and certainly any hotel with the Ramada name on it.
When we finally came to settle the bill and leave for the airport our second + final time, the desk manager felt uncomfortable and didn't know how to settle the bill. So finally he offered us a free stay for the first night, and a lousy reduction on the second night. So it is now unbelievable that after offering us the free stay, and after three weeks the Ramada Hotel wants to charge us ! (and even worse not even contacting us directly, but harassing the poor people who made the reservation to pay a bill they have nothing to do with)!!
The hotel is unfinished, and the top management quite amateurish and under par).