Walmart Complaint - Exchange - Blue-ray DVD
I have purchased many DVD's, an blue-ray disc. A week ago I purchased 4 blue-ray disc. When I went to watch them throught out the week some of the blue-ray were skipping or did not work. I went back to Walmart to exchange the 2 that weren't working right. I went to the service desk an told the lady there that I would like to exchange she said go an get the 2 new one's that are the same. So I went an got the 2 same blue-ray disc. Brought them back to the service desk she then did the exchange for them. Then I had the new Rio blue-ray dis, it worked fine for about 20 minutes into the movie. But then it started to go all black, an the picture was distorded. I had my mother bring it back yesterday an exchange it for a new one. When I got the blue-ray home last night I notice that the packagae was the same as the blue-ray I had. Meaning that the sticker from the one that didn't work had been torn. I put the blue-ray into the machine an when it load it resumed from where I had taken it out from the morning. I then called Walmart service desk an told the lady about it. She said that they open the package of the the new an exchange it. That had not happen to me before, as I told her when I returned 2 of the disc 3 days ago. An on top of that my mother had too pay 1.56 tax? Um that I never paid before when I exchanged them. She said its up to the asssociate what they do. So my mother ending up getting blue-ray back, an had to pay for it. If you train people for a job then EVERYONE should do it the same. I'm not happy about this. I spend a lot of money in this store an I was treated BAD an also my mother. WALMART does not follow there company police. That is totally wrong. What if the founder of Walmart was still alive? I don't think he would be happy with the service that the customers get. We pay for there paychecks an other services, I am very upset with the way I have been talked too on the phone an how my mother was treated. WALMART NEEDS TO STARTING DOING BETTER CUSTOMER SERVICE! IT STINKS AN IS TERRABLE NOW!