Sears Informative - Repair Service & Warranty
The service and repair offered by this company is less than desirable. We bought a washing machine from Sears and within 2 years it stopped working. Four weeks ago, we dragged the heavy machine back to Sears for repair, only to take it back to our home again with $200 dollars out of pocket for a bogus "warranty." The tech took a look at it and ordered a part for it and told us they would return the following week to install it. The next week came and we had someone waiting 4 hours for them to arrive, only to find that the appt was changed without our knowledge to the following week. The 3rd week came and the one man finally showed up to the house at 11:30am informing me that he couldn't do work until the 2nd guy showed up, and so slept in his van for an hour until the other man came around 12:30 (take into consideration that the time in which they should do the repair is between 8-12). The men opened the box to find that the piece that had arrived had some crack on it.
They promised that they would do an emergency 2-day delivery and have a tech come in and fix it. Knowing that the service was unreliable, we called the repair services to totally ensure someone would show up to fix it. Not to mention it had been almost 4 weeks without a washing machine and we have a trip to a different country in a few days and need to start washing and getting our clothes ready! So we had someone wait from 8-12 AGAIN, and no one showed up-so when we called they said they had no techs available and that someone could come the following week.
So now, I'm left dragging all our clothing to various family members and launder mats to wash 4 weeks worth of clothing for our trip.
Sears is unprofessional, and unreliable. Definitely choose to buy appliances at another store, or this may happen to you... and DO NOT get their warranty to rely on their repair services. The worst appliance experience I've had hands down.