Levitz Furniture Corporation Complaint - Warning About Levitz
IRVINE, CALIFORNIA -- "Levitz is the best store ever. The furniture is of superb quality, and the customer service staff is of the highest professional standard. I recommend Levitz to all my friends".
If you read or hear anything like that, then you should know it is likely from some poor soul working on behalf of Levitz, or someone with a severe mental disorder.
My experience with Levitz was no better than many of the reports you may have already read. I purchased an entertainment center for about $1700. As it was being delivered, the delivery guy said in broken English "it has a scratch". The "scratch" was actually lying on the ground in the form of a chunk of particle-board, about 2-inch square, and a half-inch deep; it had broken from the side of one of the two towers. I rejected that piece, in lieu of a replacement.
But I soon realized that I had purchased glorified junk from just south of the border, comprised of: particle-board, the cheapest hardware that one can imagine (not likely to be found at any reputable hardware store in the U.S.); poorly fitting parts; and very sloppy workmanship. I spent about two weeks replacing cheap - and often misapplied - hardware, applying touch-up stain, and reinforcing the particle-board material to make the pieces less rickety. By the time the replacement tower arrived, two months later, I had noticed that the TV base doors were warped and did not shut well, so I requested replacements for them as well.
On the day we received the final replacements (it always takes at least 2 months), and completed the assembly, it became apparent that the stains used on the separate pieces were of varying color and tone - some were semi-gloss Mahogany Red, and others were a dull brown. So, I had to beg for more replacement parts.
Nine months after placing the initial order, I continue hoping to get satisfaction from Levitz's "Customer Service" department; which is another topic of its own. My notes show that I have made no less than 18 calls to Levitz concerning the problems, and each call seems to have a minimum mandatory waiting time not less than 20 minutes, before a person answers. A few of the personnel in the "Customer Service" Department try to be helpful and courteous, to some degree. But they do not represent the majority; many seem to be carrying on other unrelated activities (e.g., muffled laughing and whispering) as they listen to the caller, and some seem to take pleasure in irritating the caller by reading scripted lines in condescending tone, and talking over the caller. Of course, they have probably had an abundance of experience irritating dissatisfied customers - so that they will go away.
So, heed the warnings, and save yourself from the disappointment & headache. Don't try to save money by making yourself miserable for months to come. THERE ARE MANY BETTER PLACES TO SHOP!