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Super 8 Complaint - No cancel policy
Complaint
I made a reservation on line with the senior discount. The reservation was for 3 nights. Our plans changed and we only wanted to stay for 2 nights instead of 3. We were told that was fine we could check out early if we wanted to but would still be charged for the 3 days! That we were given a special late. That is a laugh we could have stayed across the street at bestwestern for $10.00 a night cheaper! The room was not very nice. The bed was hard as a rock and the pillows were very lumpy. With soft spots and hard lumps. The towels and wash clothes looked dirty they were so stained! and very very thin. I paid $68.oo a night for this room plus tax. I tried talking to the manager JOHN he was not nice and not helpful at all to go about seeing if we could get a refund elsewhere. Then when he saw us he was rude or ignored us! This Super 8 franchise needs to be looked into. It also said breakfast was included if you want toast and coffee it was great. Stale bread plain donuts or cold cereal.
Comments:
Posted by At Your Service on 2011-09-02:
This isn't uncommon for any hotel/motel. They specifically reserve a room per your reservation and may turn away other potential renters.
Posted by rszic on 2011-09-02:
I think this all depends on when you cancelled. If you cancelled at the last minute than they won't refund you. Also if the hotel down the street is cheaper and they did not have nice rooms, why did you not stay at Best Western?
Posted by momsey on 2011-09-02:
It also depends on what you agreed to when you made the reservation. You might have gotten a special rate because you agreed to a nonrefundable reservation.
Posted by Justice-4-All on 2011-09-02:
Too many variables and what-ifs to determine whether or not the hotel was justified in their actions, and whether such a review would influence me from conducting business with them.
Posted by trmn8r on 2011-09-02:
I agree with J4A's comment completely, and want to add that motels have specific cancellation policies for various lengths of reservation. Often, 24 hours is sufficient for a one night stay. But longer stays may require a greater number of days notice. I always check what these are before making a reservation.
Looking over the other comments, I agree with everyone.
Looking over the other comments, I agree with everyone.
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