Super 8 Complaint - No cancel policy
I made a reservation on line with the senior discount. The reservation was for 3 nights. Our plans changed and we only wanted to stay for 2 nights instead of 3. We were told that was fine we could check out early if we wanted to but would still be charged for the 3 days! That we were given a special late. That is a laugh we could have stayed across the street at bestwestern for $10.00 a night cheaper! The room was not very nice. The bed was hard as a rock and the pillows were very lumpy. With soft spots and hard lumps. The towels and wash clothes looked dirty they were so stained! and very very thin. I paid $68.oo a night for this room plus tax. I tried talking to the manager JOHN he was not nice and not helpful at all to go about seeing if we could get a refund elsewhere. Then when he saw us he was rude or ignored us! This Super 8 franchise needs to be looked into. It also said breakfast was included if you want toast and coffee it was great. Stale bread plain donuts or cold cereal.