Xerox Complaint - Bad product, no service
We purchased a new Xerox Phaser 8860MFP (serial number CXF349050) last December and left it in the crate until we moved into our new office in Jan 2011. Much to our dismay, the printer was not compatible with Windows 7 and has been nothing but a headache for our small office. The scan function does not work, its broken down at least three times during which we were completely unable to print until a tech could be sent over (average of a 5 day wait). We've spent countless hours and a fair amount of money hiring technical folks to try to get the issues resolved and we still don't have a working printer. We are a small, one agent real estate office and our inability to print has not only caused us embarrasssment, its cost us business. We've spoken to at least thirty different Xerox reps--all very polite and empathetic, but here, 9 months later, we're still stuggling with the same problems. To add to the frustration, each time we call in, there seems to be no record of our file so we have to go through the entire story again and again. Additionally, one of the reasons we purchased this printer is that it as advertised as a 'green machine'--- in reality it is an energy hog---sucking down a lot of electricity to melt the solid ink. False advertising and a faulty product...we need help getting Xerox to make this right.